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Privacy Policy

totallysme.com is committed to protecting the privacy of information you provide us on this website or through our mobile application.

This Privacy Policy regulates the conduct in which totallysme.com owned and operated by Comparexcel Tech FZCO (“we”, or “us”, or “our”) collects, uses, maintains and discloses information collected from users or visitors (“you”) of our website www.totallysme.com(“site”). This privacy policy applies to the site and all content, products and services displayed therein or offered by us. Above that, we are devoted in protecting and respecting your privacy. Please read the following paragraphs so to understand our policy in treating or processing your personal data. 

    1. Personal identification information
      We may collect personal identification information from you in a variety of ways, including, but not limited to, when you: visit our site, fill out a form, subscribe to our newsletter, respond to a survey, review a product or service, or post a comment and in connection with any other activities, services, features or resources we make available on our site. You may be asked for, as appropriate, name, email address, mailing address, phone number. You may, however, visit our site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You may be also asked for information when you report an error while browsing this site. Similarly, we may keep a record of such correspondence whenever you contact us. You can always refuse to supply personally identification information, however this may prevent you from engaging in certain site related activities.
    2. Non-personal identification information
      We may collect non-personal identification information about you whenever you interact with our site. Non- personal identification information may include:
      Technical information, such as your Internet protocol (IP) address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and any other devices, system or media;
      We may collect information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time) or mobile application, products you viewed or searched for, pages you visit response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or any other method used to browse our site and any phone number used to call our customer service number.
    3. Cookies
      Cookies are small pieces of information, stored in simple text files, placed on your computer or device by a website. Cookies can be read by our site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the site, and a unique identification number so that our site can “remember” you on your return visit; Or it may prevent you from responding to a survey that you have already filled out on a previous occasion. Cookies do not contain personal information from which you can be identified, unless you have furnished such information to our site. Cookies do not in any way compromise the security of your computer.
    4. Third party cookies 
      We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer or device. However it would not contain any personal information that others could read and understand.
      We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.
      From time to time, we may embed external content from third party websites within our site. Additionally, we partner and work with third parties who advertise with us or provide services to us so you may navigate to from our site. These third parties may use cookies; you can find out about their approach to cookies on their websites.
    5. Use of your information
      We may collect and use your personal information for the following purposes:
      To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
      To personalize your experience: We may use information in the aggregate to understand how you or similar group of you use the services and resources provided on our site.
      To improve our site: We may use feedback you provide to improve our content, user experience or any product or service displayed on therein.
      To process payments: To process payments whenever we make this feature available.
      To send periodic emails: We may use the email address to send you information and updates pertaining to your subscriptions or orders as appropriate. It may also be used to respond to your inquiries, questions, or any other requests.
    6. Disclosure of your information
      You agree that we have the right to share your personal information with:

      • Any member of our group, which means our subsidiaries, our ultimate sister companies and its subsidiaries.
      • Selected third parties including our business partners, suppliers, sub-contractors and service providers for the performance of any contract we enter into with them.
      • Our advertisers and advertising networks that require the data to select and serve relevant adverts to you. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about you. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.

      We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. Analytics and search engine providers that assist us in the improvement and optimization of our site.
      We will disclose your personal information to third parties:

      • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
      • If totallysme.com or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
    7. Protection of your information
      We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, user name, password, transaction information and data stored on our site.
      We want to safeguard the confidentiality of your information and therefore take great care to ensure the security of this site and our server. We offer the use of secure communication transmission software (known as “secure sockets layer” or “SSL”) that encrypts all information you input to our website before it is sent to us. SSL is an industry standard encryption protocol and this ensures that the information is reasonably protected against unauthorised interception.
      We also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to that information and limit access to this information to authorized employees and contractors who may require access to that information in order to provide our services.
      Although we endeavor to provide reasonable security (as per the industry standards) for information we process and maintain, please be aware that no security system can prevent all potential security breaches.
    8. Third party websites
      You may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on their websites and are not responsible for the practices employed by them while they are linked to or from our site. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
    9. Changes to this privacy policy
      We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
    10. Consent
      By using the totallysme.com website or mobile application, you consent to the collection and use of personal information by totallysme.com in the ways described above. If you have any further questions about our Privacy Policy or its implementation, please contact us. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to reach@totallysme.com

    This online privacy policy applies only to information collected through our website and not to information collected offline. Any changes to the privacy policy will be posted on this page.